sunitakarman44 Posted October 1, 2022 Share Posted October 1, 2022 My client want me to remove its work sample image from live portfolio, kindly guide how to do this on easy way. Thanks. 3 Link to comment Share on other sites More sharing options...
zacid1478 Posted October 1, 2022 Share Posted October 1, 2022 2 hours ago, sunitakarman44 said: My client want me to remove its work sample image from live portfolio, kindly guide how to do this on easy way. Thanks. hi there according to my knowledge sample image from live portfolio cannot be removed unless the order is canceled however the buyer uploaded the image while writing the review so why he wants to remove the image now its a bit strange to me but for more information you can contact fiverr support 3 Link to comment Share on other sites More sharing options...
sabinespoems Posted October 1, 2022 Share Posted October 1, 2022 3 hours ago, zacid1478 said: according to my knowledge sample image from live portfolio cannot be removed unless the order is canceled Luckily it is possible! I've had this happen a few times. Just contact customer support with the order number and they'll simply remove it for you 🙂 3 Link to comment Share on other sites More sharing options...
zacid1478 Posted October 1, 2022 Share Posted October 1, 2022 1 minute ago, sabinespoems said: Luckily it is possible! I've had this happen a few times. Just contact customer support with the order number and they'll simply remove it for you 🙂 oh i see i also have an image in my live portfolio and i want to remove it i contacted the support and they said that they cannot remove it and i have to move on with it 2 Link to comment Share on other sites More sharing options...
vickieito Posted October 1, 2022 Share Posted October 1, 2022 12 minutes ago, zacid1478 said: oh i see i also have an image in my live portfolio and i want to remove it i contacted the support and they said that they cannot remove it and i have to move on with it Fiverr Customer Support can cancel it for you, but they need the buyer's permission to do that. I usually just send screenshots of the conversations I have with the buyers asking for it to be removed. Sometimes I'll reach out to the buyer if I believe the buyer didn't want the sample added (but accidentally added it). 3 Link to comment Share on other sites More sharing options...
sabinespoems Posted October 1, 2022 Share Posted October 1, 2022 12 minutes ago, zacid1478 said: oh i see i also have an image in my live portfolio and i want to remove it i contacted the support and they said that they cannot remove it and i have to move on with it That's strange! Perhaps it's the way you made the request? I always mentioned the buyer asked me if it could be removed. So perhaps if it's coming from the buyer they'll comply, but if a Seller asks it on their own behalf they won't? I'm not entirely sure.... Like @vickieito they probably rely on the buyer's request. I always refer to the conversation (without providing the screenshots because I'm lazy 😅), since I figure they can see the conversation anyway haha. 2 Link to comment Share on other sites More sharing options...
vickieito Posted October 1, 2022 Share Posted October 1, 2022 (edited) Hi @zacid1478, Here's how CS usually responds: Quote So I usually attach the screenshots now when I send the requests: Quote Here's their responses with the screenshots: Quote I also tried it @sabinespoems's way by only referencing the conversation (which I couldn't find), and it worked that way as well. I don't think Fiverr CS is really looking at those conversations. Edited October 1, 2022 by vickieito 4 2 Link to comment Share on other sites More sharing options...
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