Newbie - and seller has cancelled on me

[juliehecht]

I’m just new to Fiverr today. Placed an order for my first gig and the seller has just come back to me to apologise and say he cannot deliver. How do I get my money back? I’m hoping that my first experience is not going to be the norm!!!

[kissreviews]

Hi Julie. Have you accepted the cancellation? After you do, your refund should show up in the green box in the upper right-hand corner of the page, near your profile picture (when logged into fiverr.com). If I’m mistaken, maybe someone else will chime in and correct me.

Best of luck!

[bestinmarket]

You are correct @kissreviews

Adding to that, you can use that refunded balance to purchase other gigs on Fiverr but you cannot get that amount back in your Paypal. 🙂