ahmedtamzid Posted September 22, 2022 Share Posted September 22, 2022 I have contacted the support over some issues. Sadly, they didn't respond, I however found the answer from Fiverr community. Now, how do I close the ticket? I have already added three messages under the same ticket. I want to close that ticket and contact the support for new queries, what should I do? Should I create a new ticket telling them to close my previous ticket? Please help me out. 6 Link to comment Share on other sites More sharing options...
vickieito Posted September 22, 2022 Share Posted September 22, 2022 5 hours ago, ahmedtamzid said: I have contacted the support over some issues. Sadly, they didn't respond, I however found the answer from Fiverr community. Now, how do I close the ticket? I have already added three messages under the same ticket. I want to close that ticket and contact the support for new queries, what should I do? Should I create a new ticket telling them to close my previous ticket? Please help me out. Hi @ahmedtamzid - when you add messages to the ticket, there usually is a checkbox where you can mark the ticket as "closed." Can you see it? 7 Link to comment Share on other sites More sharing options...
ahmedtamzid Posted September 24, 2022 Author Share Posted September 24, 2022 @vickieito Hi Thanks for replying. I was about to do that didn't any option like that. I have noticed that checkbox previously and it only appears when the support replies to your queries. In my case, they didn't even reply, so the check box didn't appear. Please help me find a solution. 3 Link to comment Share on other sites More sharing options...
vickieito Posted September 24, 2022 Share Posted September 24, 2022 Hi @ahmedtamzid, you can just reply asking them to close the ticket. I've closed several tickets that way. 6 Link to comment Share on other sites More sharing options...
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