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Support Not Responding to a Ticket for 2 Weeks - How to Close it?


ahmedtamzid
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I have contacted the support over some issues. Sadly, they didn't respond, I however found the answer from Fiverr community. Now, how do I close the ticket? I have already added three messages under the same ticket. I want to close that ticket and contact the support for new queries, what should I do? Should I create a new ticket telling them to close my previous ticket? Please help me out. 

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5 hours ago, ahmedtamzid said:

I have contacted the support over some issues. Sadly, they didn't respond, I however found the answer from Fiverr community. Now, how do I close the ticket? I have already added three messages under the same ticket. I want to close that ticket and contact the support for new queries, what should I do? Should I create a new ticket telling them to close my previous ticket? Please help me out. 

Hi @ahmedtamzid - when you add messages to the ticket, there usually is a checkbox where you can mark the ticket as "closed." Can you see it?

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