What to do if the work order expires before the work is completed

[fkruram]

I have an order active but I am unable to access the client site and I have already informed my client about this issue. And meanwhile time is passing. Job time is 24 Hours. What should I do in this situation?   

 

[vickieito]

8 minutes ago, fkruram said:

I have an order active but I am unable to access the client site and I have already informed my client about this issue. And meanwhile time is passing. Job time is 24 Hours. What should I do in this situation?   

If your client is responsive, ask to extend the delivery date of the order.

If your client is not responsive, you risk getting a late order (which Fiverr CS can't undo). You can cancel the order in this case and work with Fiverr CS to ensure it doesn't affect your seller stats.

Edited September 20, 2022 by vickieito