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Delivery Times running although requirements not delivered?!


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Hi,

I had this quite a couple of times and I would like to know your advice:

I need some requirements in order to fullfill my gig - some customers do not deliver them, I remind them, they deliver nothing and the delivery time starts running against me. 
What can I do?

Tnx in advance,

Markus

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You need to select the option in the "edit gig" screen to require buyers to fill out questions before it starts.

As long as you have that active, the order will never start until they are filled in, unless you press the "I have everything I need" button.

I have unstarted orders from 6 months ago that the buyer never filled in requirements for, and it's still sat in "awaiting requirements".

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I contacted the support and guys after receiving the answer I am somewhat surprised to say it politely - the only way is to cancel the order (which has a huge negative impact on your seller statistics) or to extend over and over again the delivery time. 👎

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