I got an order but now the buyer is asking to cancel the order.

[md_uzair]

The buyer was facing an error in their project, he asked me for help, and we both agreed to solve the problem, he asked me how you going to solve the problem I told him in detail, and he gave me to order, but as an hour past he texts me to cancel the order bcoz he fix the error his self, now what should I have to do? 

Edited September 6, 2022 by md_uzair

[vickieito]

Hi @md_uzair,

Have the buyer cancel with the reason of "ordered by mistake." If done in this way, it won't hurt your seller metrics: