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Can't connect with the CS team to cancel an order.
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Question
soad_17
Hi, one of the clients placed an order the day before yesterday without discussing the details with me(he briefed me the work but not the details), it is related to social media marketing for a WordPress plugin.
However, they couldn't provide enough information for me to get started, now they want to cancel the order.
I had to cancel an order last month because of the exact same reason. The client couldn't provide enough information, and for that, I had to cancel the order and lost my level.
I don't want it to occur again, so I submitted a ticket asking if they could cancel the order without affecting my Order Completion Rate. I have extended the delivery time for a short period just to get it done. It's been more than 24 hours but the CS team is still not replying.
Do I have any other option but to wait? And how to prevent such situation in future(when they buyer can't provide enough information)?
Thank you!
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