Does Fiver CS have access to order chat history when submitting support request?

[josh_oh]

Hello. a quick question. I might need to submit customer support ticket to take care of some ghosting buyer problem, and noticed that you have options to attach the file and the order number. I was wondering if i need to export entire chat or they already have access.

[mariashtelle1]

They already have an access to all your orders and chats however it might be also a great idea to attach main points with only one or two screenshots 

[vickiespencer]

I agree with @mariashtelle1. Attaching screenshots is a good idea because doing so saves time for the CS agent, and I think they appreciate it.

[josh_oh]

On 8/4/2022 at 11:29 AM, mariashtelle1 said:

They already have an access to all your orders and chats however it might be also a great idea to attach main points with only one or two screenshots 

Thank you, I'll do so.

[josh_oh]

On 8/4/2022 at 11:57 AM, vickiespencer said:

I agree with @mariashtelle1. Attaching screenshots is a good idea because doing so saves time for the CS agent, and I think they appreciate it.

Thank you. I'll do that if it comes down to this.