Can anybody guide me how this happened?

[tousifakrams]

Hello

I'm Tousif Akram,
I asked buyer, are you there? But it's showing your your message is being reviewed by Trust and Safety team.

Can anybody tell me how this happed how can i avoid this in future?

[mariashtelle1]

I can’t say why your message was flagged but nonetheless it’s pretty rude to send “are you there” messages to your client. I would’ve been pretty upset as a client. 

[tousifakrams]

Thank you so much for quick response, I will try to be polite next time with some kind of greeting (Your greeting template will be highly appreciated).

Before sending to the buyer i have already discussed on order page but i was in hurry to ask for OTP.

 

[katakatica]

I think it was probably flagged mistakenly to be honest, the system might have thought that you were spamming (since Hi/Hey/H i, and likely 'Are you there' are often spammy greetings. OR my other suspicion would be that because the buyer didn't message you before ordering it registered as you spamming them? 

I don't think you'll get into trouble, but being polite is definitely important in this case! 

[wordsfire]

17 hours ago, tousifakrams said:

Can anybody tell me how this happed how can i avoid this in future?

it's best to keep all the conversation within the order chat. there is no reason to message them in the inbox. just to be on the safe side, send another message asking for the OTP in the very chat so.. the T&S team will be able to see why you were contacting the buyer. good luck! 

[psykkopatte]

Weird, there is no ban words

[samus_x]

On 8/1/2022 at 1:45 PM, katakatica said:

I think it was probably flagged mistakenly to be honest, the system might have thought that you were spamming (since Hi/Hey/H i, and likely 'Are you there' are often spammy greetings. OR my other suspicion would be that because the buyer didn't message you before ordering it registered as you spamming them? 

I don't think you'll get into trouble, but being polite is definitely important in this case! 

Yes, katakatica is correct, your message has been flagged mistakenly.

You probably have an open order with the customer you mentioned but you never wrote through the Fiverr main inbox. You wrote them there as a "continutation" of your communication, but the Fiverr robot overlords thought you were simply spamming a complete stranger.

You should not worry, but in any case, writing a ticket to CS explaining the situation will surely not hurt 🤷‍♂️ 

[frank_d]

You initiated an inbox conversation, to another user who is most likely also a seller. (the fact that they purchased from you is irrelevant)

And I am going out on a limb here, but you may have initiated a number of inbox conversations before.

[tousifakrams]

21 hours ago, frank_d said:

but you may have initiated a number of inbox conversations before.

Thank you for your response Frank Sir,

I have never texted someone who hasn't texted me first (stranger), I have texted my existing buyer to upsell but not using Are you there phrases. I have contacted CS it's have been more that 24 hours didn't receive anything from them.

22 hours ago, samus_x said:

You wrote them there as a "continuations" of your communication, but the Fiverr robot overlords thought you were simply spamming a complete stranger.

Yes you are right Fiverr bot thought I'm spamming the stranger.

But they should have unflagged till now it's has been more than 72 hours.

 

However I'm able to talk with buyer using order chat. But concern is that should we use inbox after the order?