Very slow clearance

[isabelateen]

Hi, it`s been more than 2 weeks since I completed some orders and the money are still “pending clearance”.



How much time will take to have my founds available ?



Thank you very much!

[voiceoverwork]

@isabelateen



How long for delivered order to Clear?

• Upon delivery, orders take 0 to 3 days to “Complete” (3rd day is auto-complete).
  
• Once “Complete”, it takes another 14 days for funds to “Clear”.
  
• So funds “Clear” and are “Available” in 14 to 17 days.
  
  – You cannot connect your PayPal until you have funds “Available”.
  
  
  
  Fiverr Orders have Statuses.
  
  Go to your Sales Area and see a row with the Statuses listed below.
  
• A drop down enables you to sort through the 5 Categories.
  
  
  
  New
  
  
  
  Active (order is In Progress)
  
• Active Orders can also be “InComplete” if Buyer did not submit information required (the Clock will not start). Seller can use the “Nudge” feature to alert Buyer to submit required info through the “Order Page”. Once Buyer submits info, Order Status becomes “In Progress” and the Clock starts.
  
  
  
  Completed (order is delivered and one of the following occurs)
  
  A) Completed by Buyer.
  
• Buyer accepts delivery and leaves a Positive review, a Negative review or No review.
  
  
  
  B) Auto complete (Buyer does not accept delivery and the Order “Auto Completes” in 3 days)
  
  
  
  Delivered (order is delivered, but Buyer hasn’t picked it up)
  
• Buyer can “Reject/Request Modification”. And Seller must redeliver and the cycle restarts with A or B above.
  
  
  
  Cancelled (order was cancelled by Buyer or Seller)
  
  
  
  NOTE: Funds are not available until;
  
• The order is completed (see Completed A / B above)
  
• And the 14 day pending period expires
  
  – Funds available take up to 17 days (1 to 3 days + 14 day pending period)
  
  
  
  Additionally…
  
  About UPCOMING EARNINGS,
  
  For example;
  
  Your “Upcoming Earnings” = $16
  
  You have 2 “Delivered” orders at $4 each, = $8
  
  You have 2 “Active” orders at $4 each, = $8

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Total Upcoming Earnings = $16