Jump to content

About After completed work, automatically cancel order! What should need to do?


sb_riya
 Share

Recommended Posts

Hello!

I want to know about one thing if you are a web developer and build a website accordingly to client requirements with 12 pages, The 10 pages were completed successfully after that,  but for the rest of 2 additional pages (policy and return) pages the client didn't provide content, you used dummy content. and asked the client for content many times but he didn't respond. At the end of the delivery time you delivered, then the client removed all the access he gave you and asked for a refund without giving any content. because of the 2 pages, he wants a refund.  you refused the cancel request, the client contacted customer care, and Fiverr automatically cancel the order.

 

I'm totally disappointed with this issue. That thing happened to me. I build the website with hard work and spent 10 days/

What should you do? and what should I need to do?

  • Like 2
  • Sad 1
Link to comment
Share on other sites

You learn from mistakes.

Ask for all the content and necessary information BEFORE you accept the order. If you accept the order with incomplete information that's on you. And you can see how it turned out. So NEVER accept an order without having all the information. I assume you did a custom offer, so you knew exactly how much content is needed, etc. 

Take it as a learning experience and move on. Avoid repeating the same mistake next time.

  • Like 3
  • Up 3
Link to comment
Share on other sites

On 7/21/2022 at 3:58 PM, sb_riya said:

Fiverr automatically cancel the order.

Fiverr did not "automatically" cancel the order. They saw that you made only a partial delivery, so they correctly cancelled it. Never deliver incomplete work. Better to keep sending requests and be late (if there is no other option) as opposed to having the whole thing cancelled out from under you. At least if you are late, that rolls out after 60 days. Here you lost 10 days pay. 

  • Like 2
Link to comment
Share on other sites

On 7/21/2022 at 2:58 PM, sb_riya said:

What should you do? and what should I need to do?

When you set up you gig make sure the order cannot start until the buyer fills out the requirements. Here are mine. 89494351_ScreenShot2022-07-23at10_26_44AM.thumb.png.30441ecba3fab27f0361450004241ab9.png

I made most of them multiple choice, so the buyer must submit an answer. One of my requirements forces them to attach the document they want me to work with before the order starts.  
821557814_ScreenShot2022-07-23at10_29_34AM.thumb.png.574cb89d12a24c509d135b762c5e281b.png



Good luck.\, I hope this helps. 🍀

 

  • Like 5
Link to comment
Share on other sites

11 minutes ago, newsmike said:

Do you ever get people who just paste "as discussed" in each dialog box?

No, because they must check one box or the other. However, even though my requirements are clear that they must attach an MS Word Doc, sometimes they attach a PP or a PDF.

Edited by vickiespencer
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...