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Why did my buyer get bannend?



Hi there, So recently I have been contacted by a pretty friendly dude and he wanted to order a gig from me he ordered it but then before sending the requirments he wanted to get it cancelled. The reason for it was that he used the wrong payment method I was fine with that and just told him in inbox that I accept his dispute and that he can order when ready. He told me that he cancelled because he used his paypal account instead of creditcard I helped him refund it back to his paypal so he can order using creditcard. And he told me that he will reorder in 10 minutes. An hour later and I noticed his account got deleted. Is this because we talked about paypal etc in inbox and did fiverrs TOS get broken by that or was it falsely bannend and will get unbannend soon?

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