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Make First-Time Buyers Into Returning Clients – Easy Way to Impress Your Buyers Like a Pro!


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3 hours ago, smashradio said:

your regular clients are the ones who will save you during slow periods, when your visibility (ranking) drops, or when you need more orders to get out of a cancellation or negative review, hurting your stats.

I couldn't agree more with you @smashradio! I don't think many sellers realize just how valuable it is to have repeat customers!

Like you mentioned, if you have repeat customers, it won't hurt you when you can't be found in search or if your stats are down. I also get referrals from my repeat customers and some even ask if they can share my gig link on social media (which I'm not active on). So not only do I get ongoing orders from my happy customers, they bring me in more traffic, and I have the opportunity to have more repeat buyers.

Thanks for your suggestions on how to build customer loyalty! It really doesn't take much to give a little more to your customers. You just need to know what they value and provide a little more of it, whether it's communication, or a certain quality of service.

Edited by vickieito
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12 hours ago, vickieito said:

Thanks for your suggestions on how to build customer loyalty! It really doesn't take much to give a little more to your customers. You just need to know what they value and provide a little more of it, whether it's communication, or a certain quality of service.

Indeed. Everything must first be based on the quality of your deliverables and communication. My method can only work if it comes as an added bonus to all of that. But I think offering great quality alone can lead to an "as expected" and "average" on the private feedback, which is why over-delivery is so important. That bonus can be the difference between maintaining your buyer satisfaction rate, and increasing it

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