buyer asked to dispute an order after i deliver the work. will it affect my rating?

[j_huang]

buyer order a gig with mono color description.
after i deliver the work, they asking for revision which demand a full color of it. 
i reply with the gig they choose is the mono-color if they want full color i can upgrade the order.
they go to resolution center and ask to dispute the order since i didn't give them full color.

if i dispute it will it affect my rating?
is there anything i can do so it will not affect my rating?

Thank you for your time.

Edited July 11, 2022 by j_huang
clearer tittle

[filipdevaere]

I suggest that you contact Customer Support team as soon as possible. 

[j_huang]

5 minutes ago, filipdevaere said:

I suggest that you contact Customer Support team as soon as possible. 

may i how do to do that?
i never contact them before.
thank you for your reply.

[filipdevaere]

@j_huang

Go to the Help & support section. And then at the bottom of the page you can see: 

[j_huang]

13 minutes ago, filipdevaere said:

@j_huang

Go to the Help & support section. And then at the bottom of the page you can see: 

i saw it, thank you so much for helping me. 
please stay safe and have a blessed day!

[j_huang]

Fiverr Customer Support has reply on this issue and dispute my order with assuring me it wouldn't affect my rating.
Thank you for everyone who has helped me in this issue.