sibertoast Posted July 6, 2022 Share Posted July 6, 2022 I have recently returned to fiverr and got a order again. I set up minecraft server for clients. Me and buyer agreed on what I was going to do before. The buyer insisted on the order being urgent so I finished in 1 day and delivered. Then the buyer requested a revision, it contained things that were not exactly in our agreement but were easy to do so I did them. Then the buyer requested a revision again, I again did the stuff because it was easy. Now they requested a revision again claiming the server crashes but since the first delivery the server did not crash, I am sure I had log files that supported this. Now the buyer removed my access to the server panel and removed me through the game so now I have no way of checking or fixing anything. Before he tried to do this I managed to get a screenshot showing the server working while he was claiming he didn't, I have a screenshot with time. He unplugged his internet and tried to connect to the server which gave an error message and screenshot that, and through the panel he shutdown the server and sent me a screenshot of that. I have contacted support about this but I have no hope. Can someone guide me through this? I had some bad experiences with clients but not bad as this. 4 3 Link to comment Share on other sites More sharing options...
psykkopatte Posted July 6, 2022 Share Posted July 6, 2022 This is very complicated, not sure that minecraft contains mature people... Maybe the "buyer" just tried to exploit you, but other than contacting fiverr support, I doubt we can do much. 6 1 Link to comment Share on other sites More sharing options...
seven_sign Posted July 6, 2022 Share Posted July 6, 2022 (edited) You can share all the proof to support. If you're right, Fiverr team will support you. Edited July 6, 2022 by seven_sign 5 2 Link to comment Share on other sites More sharing options...
sibertoast Posted July 6, 2022 Author Share Posted July 6, 2022 Can support see my messages to the buyer? 2 Link to comment Share on other sites More sharing options...
psykkopatte Posted July 6, 2022 Share Posted July 6, 2022 3 minutes ago, sibertoast said: Can support see my messages to the buyer? Yes, they see everything 4 Link to comment Share on other sites More sharing options...
sibertoast Posted July 6, 2022 Author Share Posted July 6, 2022 8 minutes ago, psykkopatte said: Yes, they see everything Ok great, thanks for the help. I will just have to wait then. 3 Link to comment Share on other sites More sharing options...
sibertoast Posted July 6, 2022 Author Share Posted July 6, 2022 Update: Support cancelled the order and the buyer got his money back... I spent hours on this order, now the buyer got my services for free. It's extremely disappointing. 2 Link to comment Share on other sites More sharing options...
imagination7413 Posted July 6, 2022 Share Posted July 6, 2022 Just to verify, it does say "Cancelled by Support" and not "Canceled by Buyer"? (If the latter, then it might have been a chargeback, in which place you might be able to contest it IF the service was delivered exactly as described in your gig and Order contract, and if there are no loopholes.) 3 Link to comment Share on other sites More sharing options...
sibertoast Posted July 6, 2022 Author Share Posted July 6, 2022 2 minutes ago, imagination7413 said: Just to verify, it does say "Cancelled by Support" and not "Canceled by Buyer"? (If the latter, then it might have been a chargeback, in which place you might be able to contest it IF the service was delivered exactly as described in your gig and Order contract, and if there are no loopholes.) It says Fiverr Customer Support cancelled your order. 2 1 Link to comment Share on other sites More sharing options...
© Fiverr International Ltd. 2023
© Fiverr International Ltd. 2023
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now