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Profile level problem


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My seller account positive rating problem.

Fiverr notice

We've noticed a drop in your performance.
Please review your stats below and act accordingly, to avoid a level demotion.
Your next evaluation: Jul 15, 2022

 

Tell me, How to solve this problem

Screenshot 2022-07-03 081151.jpg

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Hi @sakibahmed96, your photo cuts out the other metrics that are factored into your performance (see below). If these metrics are not met on July 15th, you will be demoted to a New Seller again. I checked your profile and your rating is 4.9, so it must either be your 'On-time delivery' or 'Days without warnings' metric.

1) On-time delivery: Must be >90%

2) Rating: Must be > 4.7 stars

3) Days without warnings: Must be 0

image.png.af305abfb89f7586dfdcfa940c59a28e.png

image.png.f78ba0bf1b9e51f871ffb2353e6964d1.png

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  • 1 month later...
On 7/3/2022 at 3:18 PM, vickieito said:

You should reach out to Customer Service and show your screenshot as well as your 4.9 star rating on your profile. All your values look okay to me.

 

On 7/3/2022 at 3:08 PM, vickieito said:

Hi @sakibahmed96, your photo cuts out the other metrics that are factored into your performance (see below). If these metrics are not met on July 15th, you will be demoted to a New Seller again. I checked your profile and your rating is 4.9, so it must either be your 'On-time delivery' or 'Days without warnings' metric.

1) On-time delivery: Must be >90%

2) Rating: Must be > 4.7 stars

3) Days without warnings: Must be 0

image.png.af305abfb89f7586dfdcfa940c59a28e.png

image.png.f78ba0bf1b9e51f871ffb2353e6964d1.png

great

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