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Buyer issues


adob_studios

Question

Posted

Hi i delivered mu buyer everything what he want. He was very confused about his ideas i give him all the details and best possible results but now he is asking to cancel the order what can i do in this issue as a seller?

6 answers to this question

Recommended Posts

Posted

Is your buyer saying why he wants to cancel?

As long as you've delivered everything as agreed, there should be no reason for the buyer to cancel. You might want to read these two articles below.

See @newsmike's response - "This order is not eligible for cancellations"

https://community.fiverr.com/forums/topic/282473-yesterday-buyer-opened-a-dispute-and-i-declined-3-days-gone-but-order-is-not-marked-as-complete/?do=findComment&comment=1783095

Also read this thread showing how Customer Service helped a seller out in this situation:

https://community.fiverr.com/forums/topic/284032-fiverr-support-canceled-a-big-order-and-compensated-earnings-for-this-order-fair-decision/

 

 

Posted

From my personal experience, I think you should contact Fiverr support ASAP. They are very helpful. Describe your problem professionally and clearly. They will give you a perfect solution. 

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