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withdrawal option is disable


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Hi, I'm level 2 seller and my fund withdrawal options are  disable I guess of this ticket  I have contact the buyer and already we resolved the issue and buyer said that he already message to the CS saying issue is resolved, and i hc attached the our chat screenshots to  CS , but still my fund withdrawal option is disable how want to knw how long its take to enable my withdrwal option. anybody here  resoved this kind of ristrction from fiverr . and i still able to take orders and messages pls help 

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