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What protections are in place to ensure an order isn't cancelled after completion?


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I write backstories for Dungeons and Dragon characters.  I am still starting out so any project in my inbox is exciting!  I just received a very larger order that is going to be a time sink.  It is a gig I offer and I am excited to complete it but I'm a little apprehensive and honestly getting a bad vibe.

  • The buyer is new to fiverr as of this month.
  • Their profile is pretty much blank.
  • This is their first gig ordered.
  • Their screen name includes "troll"
  • They chose a quite expensive package and added extras while allso wanting it as soon as possible.

For context this one gig would double my total profit on fiverr.

I am happy to get the experience and I am excited to do the project... but... I just wonder... after I send a PDF what actually stops the buyer from just cancelling it and keeping the PDF?  What protections are in place for people who do writing to ensure they get paid in the end?

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Well, first of all consider your gut feel first. And only do an order once it has been placed. From there, you will have to discern.

But here is the article on Fiverr's protection: https://www.fiverr.com/support/articles/360010978618-Chargebacks-and-seller-protection

Chargebacks and seller protection

What is a chargeback?

A chargeback is a form of buyer protection issued by banks. They allow credit cardholders to file complaints relating to services received, and any fraudulent transactions that may have been made without buyer knowledge. A buyer's credit card company informs Fiverr of the chargeback, and may request:
  • Transaction information
  • Proof of delivery
  • Proof of refund

Important: Fiverr has a specific amount of time to respond to the credit card company with the requested information.

 

Reasons for chargebacks

Fraud

This is when the cardholder reports that they did not make or authorize a transaction. This may happen when a credit card number is used without permission. 
Remember: When using Fiverr, buyers are using a prepaid service, and sometimes aren't aware of that fact.  
 

Service

The cardholder (the buyer) either did not receive the service, or the service they received was not as described.
 

Use the diagram to understand the dispute process: 

Chargebacks___seller_protection__1_.jpg

Key:

  1. A buyer disputes a charge with their bank 
  2. The bank sends a chargeback to Fiverr, who then holds the disputed amount. For this reason, the order is canceled and the funds are taken from the seller's (upcoming or cleared) balance. 
  3.  Both buyer and seller get an email notification to let them know of the specific chargeback.
  4. After the chargeback has been reviewed, 1 of 2 scenarios  take place:
    A: You (seller) are held responsible for service-related chargebacks, and the funds are deducted. 
    B: Fiverr protects you from fraudulent chargebacks, and the funds will be added back to your account. This does not affect your order completion rate.
    Note: Seller protection funds (funds credited to you as a seller) can still be removed based on further investigation.

 

Seller responsibility

You are responsible for any service-related chargebacks. In this case, the funds will be deducted from your account. In cases where the service was provided in full and to the buyer's satisfaction, Fiverr (our Trust and Safety team) will review the issue and help resolve it in your favor.
Keep in mind: We can't guarantee a resolution in your favor. If the chargeback was resolved in your favor, the funds will be returned to your account 
and, after 45 days, you'll be able to withdraw them. It will not affect your order completion rate. 

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