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Huge Decrease on my On-Time Delivery rating over 1 late delivery



I've got my first client this first week of February, since then I delivered all of my orders on time and manage to maintain my 100% on-time delivery

I got my 1st late delivery and the next evaluation my delivery rating decreased to 90% and then suddenly lowered to 89 and then now it's 88??????????? it decrease again even though the next evaluation is next month

I only experienced ONE LATE DELIVERY  out of my 25 orders since February and I don't know what to do, I can't just leave it there slowly decreasing.

(i also got small info that happens to me sometimes, it is where I deliver it on time but the client isn't claiming the order yet. I don't know if that also affects the ratings but just in case I'll leave it here)

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