yes911 Posted June 21, 2022 Share Posted June 21, 2022 Hey there, I need to change my PayPal adress to make a withdrawal. After entering a new adress and saving it, an orange information shows up saying I'd receive an e-mail with further instructions. I do not receive any e-mail, and changing my new adress is not being saved. I've been trying for several days now. The customer "support" only says "are you checking your right e-mail account" and is not helpful in any way. How can I access my money? Thanks! 4 1 Link to comment Share on other sites More sharing options...
theratypist Posted June 21, 2022 Share Posted June 21, 2022 Well, ideally you should be receiving them, I don't remember if it would be in your Fiverr e-mail account or your Paypal e-mail account. Are they the same e-mail? Check the spam folder. 5 Link to comment Share on other sites More sharing options...
yes911 Posted June 21, 2022 Author Share Posted June 21, 2022 Two different ones, according to the customer support it should be sent to my main account adress, don't get anything though, have no spam folder. Since opening a case for that I was basically only told "if you can't make it work, we can't either". Sounds like a joke... 3 2 Link to comment Share on other sites More sharing options...
theratypist Posted June 21, 2022 Share Posted June 21, 2022 8 minutes ago, yes911 said: Two different ones, according to the customer support it should be sent to my main account adress, don't get anything though, have no spam folder. Since opening a case for that I was basically only told "if you can't make it work, we can't either". Sounds like a joke... Yikes, maybe give it some time and open a new ticket? Sometimes you just need to land with a better Customer Rep... Do you have Seller Plus? If you have a success manager they usually are more attentive and helpful. 4 Link to comment Share on other sites More sharing options...
yes911 Posted June 21, 2022 Author Share Posted June 21, 2022 (edited) Well, three people were involved so far. I opened the case on Friday. Got the first respond after 1.5 days. That's a record. The first reply was to "delete all previous received e-mails" so it somehow looks like they do not want to support money being paid out... No seller plus, however, it should be no issue to get the money you've made, right? PS: Now they say I should clear cookies/cache but I'm already using a different browser with no such things. Edited June 21, 2022 by yes911 New info 2 Link to comment Share on other sites More sharing options...
theratypist Posted June 21, 2022 Share Posted June 21, 2022 3 minutes ago, yes911 said: No seller plus, however, it should be no issue to get the money you've made, right? Agreed! Well, I hope that gets sorted out soon for you. This is the most that's been written in the Help Section regarding changing changing your Paypal email address. https://www.fiverr.com/support/articles/360011149477-PayPal?segment=seller Changing your PayPal email address You can click here to change the PayPal email address used to withdraw. Or, you can follow these instructions: Once logged in, hover over your profile picture and then click Settings > Billing. In the PAYPAL FOR WITHDRAWALS area, click Change to change the email in your profile associated with PayPal. 3 Link to comment Share on other sites More sharing options...
yes911 Posted June 21, 2022 Author Share Posted June 21, 2022 Yes. Done that for several times since Friday. Nothing is happening and after entering the new adress it directly switches back to the old one after "saving" the changes. 4 Link to comment Share on other sites More sharing options...
yes911 Posted June 21, 2022 Author Share Posted June 21, 2022 I now installed a new browser! Logged in, received a "new login from that decive" e-mail from Fiverr, changed PayPal again and also again: nothing. No e-mail, no changes to my PapPal. 3 Link to comment Share on other sites More sharing options...
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© Fiverr International Ltd. 2023
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