My account is going down from previous one month

[mansoorktk2222]

Hello experts, I am in new seller a month ago my $100 order cancelled due to late delivery and now my all gigs are deranked. what is the solution to rank again. Thanks

[mariashtelle1]

The solution is to improve your performance. Getting your order cancelled and especially because you didn’t deliver in time is a horrible drop of performance. Do a better job on other orders and at some point your gig will start ranking again. 

[iamattique]

Simple sir, as @mariashtelle1 said; you need to take this serious. Deliver 110% and in time, both are very important factors in your success.

[dev_mh]

In the marketplace, a Gig's position is based on the seller’s performance over a set period. Gig positions are not permanent and can rotate daily. 

There are many factors to take into consideration, some of which may include: 

• Order cancellations
• Delivery rate
• Responsiveness
• The particular Gig’s maximum number of active orders in the queue, as based on your seller level.  
• Other Gigs performing at a higher rate.

If other sellers are ranked higher, they may be consistently getting 5-star feedback, delivering on time, communicating quicker, and so on. It all counts. For this reason, ensure that you provide high-quality and original work, avoid late deliveries and cancellations, are responsive, and always remain professional.

The above is from the Help Centre.

Answerd by @lloydsolutions