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Customer says he is charged but order I still haven't received his order request, what should I do?
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sharoonbhatt907
Hi there everybody!
So a customer approached me and discussed all the requirements, budget etc.
We agreed in it and I sent a him the custom request which he says he has accepted or while accepting he was charged but I haven't received any notification or his order request in my orders. So It's clear order wasn't processed and started yet.
Now he keeps messaging me what to do and what could have happened, since it's his first order I'm trying my best to help guide him and telling to contact Fiverr support or community but he says he has contacted Fiverr support twice but they aren't responding to him.
Now what best should I do I really don't understand how to deal with this, however I really wan to work on his requirements after the order gets started.
Thanks!
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