The seller cancel my order

[iremselim]

I had a bad experience with an unprofessional seller

He did the job without following the requirements I have given to him

and I asked the seller in the chat first if he couldn't do the requirements correctly so please let's cancel the order... and I'm surprised that he make a cancelation without replying to the message 

Now I want to know if I accept the cancelation will my money return back?

I'm a new buyer in Fiverr and I hope anyone helps me 

Note: he gives me the customer offer and I purchased through the credit card

[vfxmix]

5 minutes ago, iremselim said:

I had a bad experience with an unprofessional seller

He did the job without following the requirements I have given to him

and I asked the seller in the chat first if he couldn't do the requirements correctly so please let's cancel the order... and I'm surprised that he make a cancelation without replying to the message 

Now I want to know if I accept the cancelation will my money return back?

I'm a new buyer in Fiverr and I hope anyone helps me 

Note: he gives me the customer offer and I purchased through the credit card

Yes will get a refund

[iremselim]

2 minutes ago, vfxmix said:

Yes will get a refund

Are you sure? ... and when I get the refund and how ? can you provide me with some details? and what about the seller?

[vfxmix]

4 minutes ago, iremselim said:

Are you sure? ... and when I get the refund and how ? can you provide me with some details? and what about the seller?

Yes, I am sure, Please contact Fiverr Customer support

[iremselim]

1 minute ago, vfxmix said:

Yes, I am sure, Please contact Fiverr Customer support

Is contact Fiverr Customer support necessary to get my money refund? or the refund is done automatically ?

[vfxmix]

3 minutes ago, iremselim said:

Is contact Fiverr Customer support necessary to get my money refund? or the refund is done automatically ?

If you want to, you can contact, automatically refund

[iremselim]

Just now, vfxmix said:

If you want to, you can contact, automatically refund

so if it automatically refund, why should I have to contact them? please forgive my ignorance

[theratypist]

12 minutes ago, iremselim said:

so if it automatically refund, why should I have to contact them? please forgive my ignorance

Here are the steps to cancel an order, https://www.fiverr.com/support/articles/4416953059473-How-to-cancel-an-order?segment=buyer . The seller has to also accept the cancellation on their end. If this method works out, you will be able to automatically receive your refund once its cancelled. However, if you aren't able to settle things with the seller then you can contact Customer Support (support@fiverr.com). Mention the order number. Its best you try to communicate and work things out with the seller first. 

[rkb_hasn]

Hey Iremselim,

If the seller send you a cancellation request, then you can normally cancel the order. You will get the refund. But when you making the order, Fiverr took a little charge on that order. Most probably you won't get back that fees. Otherwise you will get a refund.

Thank you.

[cool_idea]

Yeah, If you accept the cancelations you'll get back you money

 

Thanks

Senior Branding Designer

rainbow_desk

[blazegoldburst]

13 hours ago, iremselim said:

I had a bad experience with an unprofessional seller

He did the job without following the requirements I have given to him

and I asked the seller in the chat first if he couldn't do the requirements correctly so please let's cancel the order... and I'm surprised that he make a cancelation without replying to the message 

Now I want to know if I accept the cancelation will my money return back?

I'm a new buyer in Fiverr and I hope anyone helps me 

Note: he gives me the customer offer and I purchased through the credit card

After you accept the cancellation, it will be added to your Fiverr balance and you can use it for your next purchase with any other seller. I am both a buyer and a seller on Fiverr. I have also encountered sellers who didn't work on the order and had to cancel it. It was credited to the balance and I could use it on some other purchase.