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help with fiverr order cancel

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Hi, yesterday Fiverr canceled my order without giving me any cancelation warming. I contact support and they are saying that canceled it cause of client's payments method was wrong. I work with the logo and print design the order was pretty big one I designed 21 designs for $378 not daily I get a big order like this. now i’ve to payback 378usd for the client payment method which they didn’t checked and moreover my order completion rate is now 89. How can I get my money and the rate back?

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