TDS for seller based in India.

[ansel_decals]

Hi, I am a level two seller on Fiverr since 2019! Since the implementation of TDS by Fiverr as per Indian Government laws I was led to believe since I am not taxable the deduction under TDS would be 1% but it's always been 5% for me. When I asked the support to clarify what was going on they explained the same to me and further added if I had provided my PAN info the deduction will be 1% otherwise it remains 5%. Now the thing is my PAN info was added since the implementation of this change yet 5% is deducted per GIG, which I then reported back to the customer support and they informed me my PAN info was incorrect, which I then checked and verified with my PAN card, and my tax return docs, surprisingly enough it wasn't incorrect, as soon as I mentioned that to the support with a screenshot and asked for a better clarification they marked my query SOLVED. I am utterly confused as to what actually happened?! Anyone faced similar situations?