signature9 Posted May 29, 2022 Share Posted May 29, 2022 Hello there, I had a gig that available promoting. But recently I change my gig category and now it says ( Not promotable (Ineligible) ). Do you know how we can bring it back for promote? If I contact customer support will they help? Thank you for your time, 🙇♂️ Sandeepa. 3 1 Link to comment Share on other sites More sharing options...
0 krheate Posted May 29, 2022 Share Posted May 29, 2022 One of the requirements for having your gig selected as a Promoted Gig is that you meet "additional quality metrics". Since you just moved your gig into a new category, Fiverr staff probably has to review the gig again and ensure that you meet the quality metrics within that category. And no, I don't think Customer Support will be able to help with this. Hope this helps! 4 Link to comment Share on other sites More sharing options...
0 signature9 Posted May 31, 2022 Author Share Posted May 31, 2022 On 5/30/2022 at 2:18 AM, krheate said: One of the requirements for having your gig selected as a Promoted Gig is that you meet "additional quality metrics". Since you just moved your gig into a new category, Fiverr staff probably has to review the gig again and ensure that you meet the quality metrics within that category. And no, I don't think Customer Support will be able to help with this. Hope this helps! Thank you so much for your answer krheate. 😀 2 1 Link to comment Share on other sites More sharing options...
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signature9
Hello there,
I had a gig that available promoting. But recently I change my gig category and now it says ( Not promotable (Ineligible) ). Do you know how we can bring it back for promote? If I contact customer support will they help?
Thank you for your time, 🙇♂️
Sandeepa.
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