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Please help, My buyer activated the order but never sent me the information. What should I do?


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Hello Fiverr community,

I have a quick questions and looking for the best possible solution. My buyer has activated the order and didn’t provide the information needed for me to start instead the buyer send me a question to which I replied promptly. The clock is ticking. I have tried to nudge the buyer like 3 times, sent 4 messages but still no response. My gig has 4 days until the time for delivery runs off. Right now, there are 3 more days left.

What should I do in this case? I do not want to do mutual cancellation because I’m afraid that it will effect my rating.

Please give me your best suggestions.

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