About new client issues

[saiadulca]

If Some times buyer give order wrongly or with bad intention how to face the problem without any bad impact on gig or fiverr profile of seller?

[aarontgladiator]

What do you mean? Do you mean they pretend they ordered by accident or order something you clearly mention you can't do?

[asma2004]

You can send an email to Fiverr support, they can help you. 

[wendyadams7]

You can always contact Customer Support and tell them about buyer's behavior. You can also block or report the buyer if you suspect they have ill intentions.

[niajjobair]

you can write on gig  requirement that buyer should contact you before order place,otherwise you will cancel order.if buyer order without texting you then you will have the power to contact fiver support and tell them buyer didn't fulfill your requirement

[saiadulca]

If any client try to give bad review what can do seller although  seller is innocent.

[Zahid I.]

As you mean try: means there are couple of scenarios:

 

1. You both are discussing about the reviews: don't discuss or argue with buyer about the review.

2. Buyer is threatening you about review (for getting some advantages). Do not discuss anything about review.

3. You're afraid of getting bad reviews because of your poor work quality or misunderstanding between you and your buyer. Do not discuss anything about review.

 

If you think you have a fault, then digest the review and focus on future orders.

If you think you're a victim by a monopoly buyer, then simply knock fiverr support team, explain everything, show your proof with a detailed explanations, screenshots. Hopefully fiverr support will remove the review.

 

However, in any scenario, do not discuss anything about the term review.

[saiadulca]

If any buyer gives an order without any conversation and does not provide anything to complete tasks how to become safe from this buyer? I'm worried if he cancels the order my ranking will down.  What should I do?

 

[saimii]

According to Fiverr new Cancellation system if someone doesn't provide requirements or place order mistakenly, Then in that case Your completion rate won't be affected after cancellation. 

You have to ask support to adjust it but make sure to ask your buyer to provide details as you never know if he wants to proceed or not.

[venonusa]

5 hours ago, saiadulca said:

If any buyer gives an order without any conversation and does not provide anything to complete tasks how to become safe from this buyer? I'm worried if he cancels the order my ranking will down.  What should I do?

 

after the order is cancelled you can contact Fiverr CS asking to remove that cancel from your performance

[zamanwp]

You should ask fiverr support in this situation. They will suggest you. 

[Guest pathanybd]

You must always abide by Fiverr's rules