Buyer account got disabled and order cancelled, Why?

[coinsfiverr]

Hey! 🙂
 

i just delivered an order to one of my buyer last day, it was all good, the buyer left me a five star review on my gig, then 10 hours later i got a notification in the Fiverr mobile app which says “Fiverr customer support is cancelled the order, and the funds will be returned to the buyer”. I contacted the buyer after this, he sent me this 3 screenshot(attached) : his Fiverr account got disabled(probably forever), also he told me he did not asked for refund and he Still dont know What happened. So i delivered the product to the buyer, he got it in time and he was Happy with it, but i lost the money.. so Its like i worked hard free for him. I had like 3 other buyers from the same gig and none of them was disabled or anything. What do you guys think What happened?
 

Other thing i want to ask is : will he be able to get his funds back in 90 days to his credit card? Or not?

[imagination7413]

6 hours ago, coinsfiverr said:

What do you guys think What happened?

No clue. There are a LOT of possible ways to break the ToS (or Community Standards), which is why it's so important to read them and follow them. 

[jonbaas]

9 hours ago, coinsfiverr said:

then 10 hours later i got a notification in the Fiverr mobile app which says “Fiverr customer support is cancelled the order, and the funds will be returned to the buyer”.

What was the service you offered in your gig?

[vickiespencer]

I am wondering how you contacted an account that was disabled?

[coinsfiverr]

I contacted him on Discord while the order was still in making, and after this mess we talked on discord about What happened.. he said he didnt Do anything about the rule breaking, also i had like 4 buyers from Fiverr who i talked on Discord with, none of their account was banned on Fiverr / or nothing happened to them .. 

[melanielm]

It's against TOS to contact people on Discord or elsewhere off the Fiverr platform. Stop putting people's accounts at risk.