Buyers Fault For Cancelling Orders But Seller Is Also Punished

[jvh_productions]

I have been a seller on Fiverr since 2016 and have reached level 2 many times, but because of buyers not abiding by my requests of contacting me first before ordering I'm punished, which has dropped me all the way back to new seller. The biggest problem that I have being a seller on Fiverr is there's no way to refuse an order started from the buyer who may be disrespectful or you can't do the job because what they requested isn't a part of your gigs. Then once you agree or disagree to cancel the order your demoted if you get too many cancelled orders within the 60 days, even though it's not your fault. This is not fair to the seller because we work hard to try and keep our level status but all it takes is a few buyers who sometimes I think is on here working together to take someone with many 5 star reviews like myself down to a lower level so they can move up in searches. This is a major problem that I also have heard from my fellow sellers, there's no way to refuse orders or stop orders that you don't want to accept without hurting our completion rate and level status. Customer service or developers need to come up with something to protect good sellers or your going to lose us to another platform.