I don't know what to do

[jgoff1995]

My ratings are going to go down because i was sent surveys for someone who was supposedly doing research, I received the document to my PC with the links to do these surveys, they asked me for a revision after I did their research project, but I will never see the end of the spam, I am being scammed out of my ratings and spammed daily by thi person asking for revisions and my ratings will drop if I don't entertain their request.

Also (unrelated to the prior incident), I did a gig for someone who was supposed to accept a custom gig offer and pay through the Fiverr platform, they tried to take me off of the platform and they hacked my email and I was quick enough to migrate my stuff to other email addresses, so I then retired that email address by contacting the company and showing them my identification card from the state where I live and then the account was closed. He tried to go through my banking info, my payoneer info and what not, I quickly recovered those (thank goodness for nothing being available on those accounts), I showed my ID to those platforms as well and retired the one bank account. I do not know how he got my email address, but now I am just more careful.

My suggestion is that there needs to be more regulations of who can buy and what they are allowed to propose as a gig request by filtering things like surveys out if they aren't from an approved source and if they cannot be regulated through the site, then they shouldn't be allowed. I reported these individuals. I reported the man in the second incident 3 times and the woman in the first incident 1 time but I updated the case by submitting the document she sent me for the spam surveys she used the scam me. These 2 incidents are not related, but, there needs to be some sort of way to reconcile the amount of harassment I've endured. I was hacked by someone from Nigeria in the second incident and once I caught wind that my email was hacked by the supposed customer who confessed it was him elsewhere, I was livid to put it mildly and I deactivated the email after updating my emails for all of the things I use and scattering them between multiple email addresses so that hacking me won't do the hacker any good anymore for the most part. I just don't understand why it has taken Fiverr 8+ hours to do something about the first incident and they've yet to do something about either incident and it's been 1 hour since I have reported the second incident once I was walked through as to what to do.

Fortunately, my Fiverr account hasn't been hacked (yet). I am not posting this to bash anyone, but I am posting this to say the following: this has happened, what can we do to make sure that buyers aren't malicious in their intents on this platform to both spam and scam sellers? Once there is a solution, please implement it. Thank all of you for reading this, and have a great day!

[vickieito]

Have you reported this buyer to Fiverr Customer Support? As soon as I have an issue with a buyer, I report it to Fiverr Customer Support immediately. They will be able to look at all the conversations between you and this scammer and hopefully bring an end to this. It is better to end this than for you to have to deal with this for months on end.

[jgoff1995]

Yes, I have reported them to Fiverr Customer Support, but they're taking a while to get back to me.

[mariashtelle1]

Fiverr does have security in place and you are not supposed to engage with people outside off fiverr even if they are trying to get you to communicate with them outside. If you do, fiverr has no way of protecting you. 
Secondly they don’t allow certain service to buy or sell like this one and if you get orders like that you just report it right away without engaging with any documents or a person himself. 
 

Unfortunately CS does take some time to reply and there is no difference in tickets for them between urgent matters and just minor queries. It still might take them up to 24 hours before they reply 

[vickiespencer]

Salutations {username}! 👋🏻

Thanks for contacting me. Unfortunately, your request doesn’t align with the service that I offer. In fact, it does not align with any of my services! Apologies if this hadn’t seemed clear to you after reading my gig descriptions. I suggest you stop looking for sellers who might fall for this silly scam.

By the time you have finished reading this, I have already blocked and reported your account!

Best of luck and have a wonderful (not really) day! 😉

 Unfortunately, your request doesn't align with the service that I offer.

11 hours ago, jgoff1995 said:

i was sent surveys for someone who was supposedly doing research, I received the document to my PC with the links to do these surveys, they asked me for a revision after I did their research project,

What? Why on earth did you not send this buyer away before you took this job which I think may be against Fiverr's TOS.

11 hours ago, jgoff1995 said:

they asked me for a revision after I did their research project,

What? It was a survey. Aren't those suppose to contain your honest opinion. Why would that need a revision?

11 hours ago, jgoff1995 said:

they hacked my email

How could they do that if you had not first given them your email address?

 

11 hours ago, jgoff1995 said:

He tried to go through my banking info, my payoneer info and what not,

I do not understand how a buyer would get access to this information.

 

11 hours ago, jgoff1995 said:

My suggestion is that there needs to be more regulations of who can buy and what they are allowed to propose as a gig request

It is up to you as the seller to regulate what a buyer can ask you to do. I use the following  phrase:

Unfortunately, your request doesn't align with the service that I offer.

11 hours ago, jgoff1995 said:

what can we do to make sure that buyers aren't malicious in their intents on this platform to both spam and scam sellers?

As soon as I am contacted by anyone I consider suspicious I sent them this QR:

 

Hello, {username},

I would be happy to discuss that with you. 🙂

Please hold on while I prepare a custom offer for you to pay me $30 for 15 minutes of my time to discuss anything you wish. 💸

I look forward to our discussion after you have accepted the custom offer.

Vickie 🤓

Another one I use is

Salutations {username}! 👋🏻

Thanks for contacting me. Unfortunately, your request doesn’t align with the service that I offer. In fact, it does not align with any of my services! Apologies if this hadn’t seemed clear to you after reading my gig descriptions. I suggest you stop looking for sellers who might fall for this silly scam.

By the time you have finished reading this, I have already blocked and reported your account!

Best of luck and have a wonderful (not really) day! 😉

Edited May 7, 2022 by vickiespencer