Extra words and word count settings not working at all.

[sebigherasim]

Hi, I'm a new seller on Fiverr and have tried countless times to include the word count for my translation gig. I have noticed that whenever I add a word count for my packages and save it, it doesn't show. When I come back to editing, wondering why it's not there it's just gone. For now I have to resort to specifying the word count in the package description. Another problem is that when I add additional words it tells me that I didn't define the additional words setting. What does this mean and why is it not working?

Here are two photos for reference:

[caitmariawrites]

"Another problem is that when I add additional words, it tells me that I didn't define the additional words setting."

This is the exact same problem I'm having. It's so frustrating.