I lost my old phone number to which my fiverr was connected to, how can I change to a new one?

[siickdesigns]

Please help I am lost, I don't know how to withdraw my earnings now since I want to add another withdrawal method and I cannot do that without verifying by phone number which I do not have !

[ninjapromotion1]

Please talk to the support center first, then find out what to do.

[developer_ayon1]

send message on fiverr customer support.

[siickdesigns]

how do I do that

[bn_stewie]

You can change the number linked to your account by answering the security question you added when creating your Account.

 

[marcosmark1]

I have reached out to Fiverr support regarding my lost phone number and no one responded to y

[shaamim]

7 minutes ago, marcosmark1 said:

my lost phone number

Repurchase your same number. 

[marcosmark1]

I didn't remember it 

 

[zaidurrahaman93]

Don't worry if you lost your old number but you must know the security answer. but you don't remember the security questions then you must contact Fiverr support .

[ppc_genious]

On 9/23/2023 at 9:44 AM, marcosmark1 said:

I have reached out to Fiverr support regarding my lost phone number and no one responded to y

Try the Security Question answer, and get Fiverr Support. if both failed the contact Fiverr staff, they are around us in the forum.

keep patience. 

[tulame9]

I'm having the same issue and talking to support. I don't think I've used it as a verification in my many years as a buyer, even when changed my CC, verified id when I became a buyer, and changed email. It was always my current email until I tried to do a minimum withdrawal test. Anyway ,I used an old number years ago and can't remember it. I'll let you know if I'm successful.

Edited September 29, 2023 by tulame9

[tulame9]

On 9/23/2023 at 6:20 AM, zaidurrahaman93 said:

Don't worry if you lost your old number but you must know the security answer. but you don't remember the security questions then you must contact Fiverr support .

The security answer is part of the step, but they still ask for the number.

[tulame9]

Issue solved by Support.

After I contacted support, It took a little over 24 hours to solve my problem. Note: I kept checking the support ticket hence I answered their questions quickly.

The process was painless, they asked for some sensitive info(just enough to ID you...last/first CC#s, security question etc). The old number was removed(support contacted me, Also I received an email that the old number was removed). I was given step-by-step/clear instructions to go back to settings and add a new number. It was an actual number - VoIP numbers (Google Voice, etc.) are not allowed - a good thing.

Support was very civilized, friendly, and quick. Great experience overall. Thanks 🙂
 

Edited September 29, 2023 by tulame9