disfey Posted April 25, 2022 Share Posted April 25, 2022 (edited) Good evening, I'm from Ukraine! Friends, please help solve my problem, because of the war in my country I do not have enough money. My account was disabled six months ago, and only now I have access to withdraw funds from the account, after which my account will be closed forever! I did not break fiverr rules! They say that they support Ukraine, but these are empty words! Tell me how to act in my situation.Thank you! Edited April 25, 2022 by disfey 6 4 Link to comment Share on other sites More sharing options...
filipdevaere Posted April 25, 2022 Share Posted April 25, 2022 I think you better contact Customer Support for this. 8 Link to comment Share on other sites More sharing options...
sarapoul Posted April 25, 2022 Share Posted April 25, 2022 please talk to the support team, 8 Link to comment Share on other sites More sharing options...
nikitakakade24 Posted April 25, 2022 Share Posted April 25, 2022 4 hours ago, disfey said: Good evening, I'm from Ukraine! Friends, please help solve my problem, because of the war in my country I do not have enough money. My account was disabled six months ago, and only now I have access to withdraw funds from the account, after which my account will be closed forever! I did not break fiverr rules! They say that they support Ukraine, but these are empty words! Tell me how to act in my situation.Thank you! You should write to fiverr CS 8 Link to comment Share on other sites More sharing options...
disfey Posted April 26, 2022 Author Share Posted April 26, 2022 I wrote to support. But they didn't tell me anything - just ignore. 17 hours ago, filipdevaere said: I think you better contact Customer Support for this. 14 hours ago, sarapoul said: please talk to the support team, 14 hours ago, nikitakakade24 said: You should write to fiverr CS 6 2 Link to comment Share on other sites More sharing options...
catwriter Posted April 26, 2022 Share Posted April 26, 2022 14 minutes ago, disfey said: I wrote to support. When? If it was recently, you might want to give them more time. Or you could try to contact them on social media (people usually do it on Twitter) and ask them to look into the matter. 8 Link to comment Share on other sites More sharing options...
disfey Posted April 26, 2022 Author Share Posted April 26, 2022 4 minutes ago, catwriter said: When? i did it yesterday .. 7 Link to comment Share on other sites More sharing options...
catwriter Posted April 26, 2022 Share Posted April 26, 2022 It can take them some time to respond. Plus a bunch of Ukrainian accounts got temporarily disabled together with all the Russian ones, even though that wasn't supposed to happen, and I have no idea whether they've managed to solve it yet. 5 3 Link to comment Share on other sites More sharing options...
disfey Posted April 26, 2022 Author Share Posted April 26, 2022 4 minutes ago, catwriter said: Ukrainian accounts got temporarily disabled my acc has been disabled 6 months ago. [before the war] 6 Link to comment Share on other sites More sharing options...
mariashtelle1 Posted April 26, 2022 Share Posted April 26, 2022 36 minutes ago, disfey said: my acc has been disabled 6 months ago Fiverr sends an email with explaining the reason. What did it say in your email was the reason? 8 Link to comment Share on other sites More sharing options...
catwriter Posted April 26, 2022 Share Posted April 26, 2022 43 minutes ago, disfey said: my acc has been disabled 6 months ago. [before the war] I saw that in your first post, I was just explaining why their response time might be longer than usual. 🙂 6 Link to comment Share on other sites More sharing options...
disfey Posted April 26, 2022 Author Share Posted April 26, 2022 3 hours ago, catwriter said: Ukrainian accounts got temporarily disabled together with all the Russian ones do you think this is correct way from fiverr? 5 Link to comment Share on other sites More sharing options...
mariashtelle1 Posted April 26, 2022 Share Posted April 26, 2022 6 minutes ago, disfey said: do you think this is correct way from fiverr? It doesn’t matter in your case as your account was disabled before all this situation. Was it because of ID verification or because of certain violations? What was the reason in the email that they sent to you? Without knowing what fiverr wrote in their email we wouldn’t be able to help you or advise you how to proceed in your situation 5 5 Link to comment Share on other sites More sharing options...
catwriter Posted April 26, 2022 Share Posted April 26, 2022 46 minutes ago, disfey said: do you think this is correct way from fiverr? It doesn't matter what I think. It's not my decision to make. 7 Link to comment Share on other sites More sharing options...
jonbaas Posted April 29, 2022 Share Posted April 29, 2022 11 hours ago, alekarmenchik said: we have same problem, fiverr just blocked ukrainian accounts I have seen no announcements about Ukrainian sellers also being blocked on Fiverr. Right now, I believe the block only applies to sellers in Russia. 5 Link to comment Share on other sites More sharing options...
catwriter Posted May 2, 2022 Share Posted May 2, 2022 On 4/29/2022 at 11:38 PM, jonbaas said: I have seen no announcements about Ukrainian sellers also being blocked on Fiverr. Right now, I believe the block only applies to sellers in Russia. There's no announcement about it, but I've seen several complaints from Ukrainian sellers living in Ukraine that they have received the identical message as the Russian sellers, and that they were blocked. 1 hour ago, disfey said: But CS did not help me. The conclusion is this: Fiverr does not support Ukrainian freelancers, only pretends. You never said why your account got blocked in the first place. If Fiverr thinks that you broke the rules and blocked you because of that, they're not going to reinstate your account. Breaking the rules isn't allowed, no matter your location. 7 Link to comment Share on other sites More sharing options...
disfey Posted May 2, 2022 Author Share Posted May 2, 2022 read the title again. 1 hour ago, catwriter said: Breaking the rules isn't allowed 5 Link to comment Share on other sites More sharing options...
mariashtelle1 Posted May 2, 2022 Share Posted May 2, 2022 17 minutes ago, disfey said: read the title again. Look, you are not helping yourself. Fiverr ALWAYS sends an email with a reason why account was disabled. What was the reason in that email? Can you attach a screenshot of that email here so we coman help you? 6 2 Link to comment Share on other sites More sharing options...
disfey Posted May 2, 2022 Author Share Posted May 2, 2022 1 hour ago, mariashtelle1 said: Look, you are not helping yourself Are you a moderator? Maybe CS? So how will you help me? 5 2 Link to comment Share on other sites More sharing options...
mariashtelle1 Posted May 2, 2022 Share Posted May 2, 2022 27 minutes ago, disfey said: Are you a moderator? Maybe CS? So how will you help me? Well obviously you don’t want an advise on how to handle things in your situation. And now it just looks like you broke fiverr rules and using Ukraine situation in your advantage to reinstate your account by creating noise about it and accusing fiverr of things that doesn’t happen for reasons that you stated. So good luck. 8 1 Link to comment Share on other sites More sharing options...
catwriter Posted May 2, 2022 Share Posted May 2, 2022 45 minutes ago, disfey said: Are you a moderator? There's nothing a forum moderator can do to help you. 46 minutes ago, disfey said: Maybe CS? Fiverr's Customer Support doesn't respond on the forum. 46 minutes ago, disfey said: So how will you help me? If you can tell us what did the email say about your account being disabled, perhaps someone might come up with an idea to help you. For example, if it was a misunderstanding on Fiverr's part. There's an entire team involved in banning accounts, and while there can be a misunderstanding, and someone can make a mistake, so far I've never seen an account truly be disabled for no reason. Other than that, there's nothing that anyone on the forum can do to help. 7 Link to comment Share on other sites More sharing options...
disfey Posted May 3, 2022 Author Share Posted May 3, 2022 gigs will be unblocked after id verification? 2 Link to comment Share on other sites More sharing options...
mariashtelle1 Posted May 3, 2022 Share Posted May 3, 2022 15 minutes ago, disfey said: gigs will be unblocked after id verification? Yes they will be. If your account was blocked because you didn’t very your ID then all you need to do is to reach out to support asking them to reopen your ID verification (without including anything about Ukraine etc because that will just confuse them and that’s not the problem you encountered because of conflict) 2 1 Link to comment Share on other sites More sharing options...
alammollah80 Posted May 3, 2022 Share Posted May 3, 2022 Contact support as soon as possible. 3 Link to comment Share on other sites More sharing options...
barrisam Posted May 3, 2022 Share Posted May 3, 2022 (edited) On 4/26/2022 at 8:56 AM, disfey said: my acc has been disabled 6 months ago. [before the war] Your account was disabled 6 months ago? This means your account issues are not related to the war and you can't say fiverr is not supporting ukrainian sellers like you alleged. Rectify the issue they informed you about or write to customer support asking how you can solve the issue. Edited May 3, 2022 by barrisam 6 2 Link to comment Share on other sites More sharing options...
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