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How do you deal with a client after delivering the order the order marks itself automatically then the client comes after 3days she didn't receive the document or it did open


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If the buyer said she didn't receive the document or it didn't open - find out which one those the buyer is actually claiming it is.

Try downloading it from the order page. If it downloads okay let the buyer know to download it from there.

You could also give them a copy in the inbox if it makes it easier (though if it's still possible to send stuff on the order page you could do it there). I thought once the order was complete you couldn't open a dispute/re-deliver).

Check what software the buyer is opening it with (do they have the right software? Have they saved it to their device?). You could also offer to give them the document in some other format.

Edited by uk1000
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