order cancellation order cancel

[nusratt_kakon]

I am a new seller. My first order was canceled by the buyer himself, as to deal with another seller. will there be any problem with my account now for order cancellation?

[animie_video]

Unfortunately, yes. Cancellation leave an impact on the profile.

Haven't you communicated with the client already? Why he wanted to go towards other seller when he has placed an order with you?
If you elaborate the situation, may be someone will answer better

[mt_dev]

If the cancellation clearly wasn't due to your fault, but only due to the buyer itself then contact the Support Team about it. The cancellation won't impact your statistics at all if approved by the team. 

I had to use their help dozens of times so far and they are always helpful.

Once, I had to cancel 8 orders from a single buyer due to him not being cooperative. Didn't impact me at all.