On time delivery rate decreased due to additional work given by buyer

[awesome_abhay_]

Hello everyone, My client asked me to make some changes in my edited video, few hours before delivery, I made all changes and delivered it to her, but i got late.. i guess 1 hour late..so this order decreased my on time delivery rate..she asked me for additional work also in chats with changes.. so if i go to fiverr support .. will they increase my on time delivery rate.. please reply..

[nikolaa3d]

Hello! If it was your mistake, they won't help you. 

[sabinespoems]

Unfortunately this is considered as your own mistake. What CS probably will tell you is something along the lines of it being your own responsibility to deliver your orders on time. If you fail to do so, your on-time delivery stats will go up. This will reset after 60 days though so not all is lost. 

Next time when you don't think you'll meet the deadline, go to the resolution center and extend the deadline. Then you won't run into this problem in the future!

[olyasr]

They are not going to fix the situation in any way. But just for the future - remember that you can extend the time of the order, just discuss it with the buyer

[shayaan499]

yeah.. Always ask to buyer extend the time in this kind of situation...