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Account and Gig De-ranking


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Hi Forum!

This about what's happening on my and I want to know if this happening to other sellers.

My account that was accumulating the minimum of 4k in the last seven days with only 4 gigs is now accumulating less impression of 2k with red arrow.

What is the solution to this or is it generally to ranked accounts?.

Thanks!

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  • 2 weeks later...

In the marketplace, a Gig's position is based on the seller’s performance over a set period. Gig positions are not permanent and can rotate daily. 

There are many factors to take into consideration, some of which may include: 

  • Order cancellations
  • Delivery rate
  • Responsiveness
  • The particular Gig’s maximum number of active orders in the queue, as based on your seller level.  
  • Other Gigs performing at a higher rate.

If other sellers are ranked higher, they may be consistently getting 5-star feedback, delivering on time, communicating quicker, and so on. It all counts. For this reason, ensure that you provide high-quality and original work, avoid late deliveries and cancellations, are responsive, and always remain professional.

The above is from the Help Centre.

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