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Can't rate and review the order


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This is not the first time I keep get such a message from a buyer, they telling me they trying to rate the order but kept getting this message (attachment), or the option to review never showed up.

I am not sure why we both can not rate and review the order(before the 10 day period was exceeded). Is the problem mine? I do redirect them to CS but still didn't solve. 

Please let me know what could be causing this.

Thank you so much.


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