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Is there a way I can reset inbox response rate?


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I didn't realize that I had to have the last word in every conversation, and now my inbox response rate is bad. I feel like it would be kind of awkward to respond 2 months later.  Is there anyway it can be reset, or is this something I have to deal with?

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Just now, mariashtelle1 said:

No, you can not reset it. 
And you don’t have to have last word. Only the very first message from a first time clients taken into account. Basically messages that have a clock next to the message notification 

I have replied to all of the messages I have received in a timely manner, so I am honestly confused as to why it keeps dropping my inbox response rate if that is the case. A lot of times I would get emails about messages that don't show up in my inbox, because they were auto flagged by fiverr, but those are the only messages that I didn't respond to because I couldn't.

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You know, since about a week or two before you posted this originally, I've had the same problem and gotten the same answers. My response rating fluctuated from 98% to 100% for the last roughly 2 years. Suddenly, over the last month, it started counting a lot of things as ignored messages apparently, and my response rate plummeted to the low 80s. This was without ignoring anything or doing anything different than I have the entire time I've been here. I had marked things as spam such as requests that were against ToS, other sellers trying to get me to hire them, irrelevant messages to my gig, etc. I contacted support once, and I was told I ignored 12 messages, but it would go up in a few days if I kept responding to people. Okay. No fuss. I kept my availability on nonstop and responded to everyone. It went up three points one day, and then promptly plummeted the next. I contacted support again. This one told me two of the messages I ignored. Sure enough, they were people I marked as spam over a week before the first contact with support. I screenshotted my spam inbox, sent a response to support, and I didn't get a comment back. So, I decided I'd try again and respond to anything that was spam first before flagging it. I also responded to every genuine message I got as soon as it came in. A couple ongoing clients had conversations with me, a few of the new messages said "Okay, thanks" if I turned them down or gave them the information they needed to consider an order. Not being the type to just keep talking until they stop, I let them have the last word. All messages accounted for and replied to. The next day, I went from the 86% I'd brought it up to down to 82% without missing any first-contact messages (having only let finished conversations be finished). I am curious as to whether more people will complain about this in the near future for it to be looked into more than just reciting how the response rate is supposed to work and saying "Don't worry. It'll go up if you answer".  That's not a knock on anybody. If it's isolated, it makes sense that most would think nothing of it. My only guess is that, for some odd reason, spam flags or letting clients have the last word are in fact impacting some of us. I didn't have this issue until just around the time you did. Either way, I'm not annoying my clients by forcing in a last word over an arbitrary number, and I'd recommend not letting the debacle cause any undue stress. Up your marketing if it begins to affect your overall rating. 

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Hi there, it can't be done manually. Try to give reply as soon as possible. Also try to keep online and send buyer requests so buyer repond on your request in your inbox and you give buyer immediately reply, it will surely boost your inbox rate.

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