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Gig Video - audio stripped off


simonlewisvo
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I've created a video containing audio to showcase my gig. Uploaded OK and accepted by the review team. However somehow the audio is being stripped away after upload, so the video plays silently. Not great for a voiceover like me 😉 

Any ideas what's causing this? I'm quite new to Fiverr, so sorry if this question is dumb!

(Audio tested fine before upload, dimensions good, below the limits for size & duration, .mp4 format etc.)

Cheers!

 

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2 answers to this question

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That's a very odd issue! I would have assumed that the team who approves gig videos would not have approved it, if there's nothing in the video. Assuming there's no subtitles in it. 🤔

So it's best to contact customer support and asking about it.

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