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Gig Video - audio stripped off



I've created a video containing audio to showcase my gig. Uploaded OK and accepted by the review team. However somehow the audio is being stripped away after upload, so the video plays silently. Not great for a voiceover like me 😉 

Any ideas what's causing this? I'm quite new to Fiverr, so sorry if this question is dumb!

(Audio tested fine before upload, dimensions good, below the limits for size & duration, .mp4 format etc.)



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