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How long does Customer Support take to come to a decision

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I had an issue with a buyer that had difficulties implementing code that worked on my end. Customer Support ended up cancelling the order, I then appealed the order because my gig only delivers the source code. Whether or not the client was unable to implement it on their site is not part of my deliverable. The person I spoke to seemed to understand that the issues the client was facing were not my fault and I should be compensated for the work. 

My issues was then escalated and assigned to the "Relevant Team" for further review. It has been over a week now and there hasn't been an update on the situation.

Has anyone been in a similar situation and how long did it take for you to receive an update? How long does this review process typically take?

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Hello, I am sorry this happened. It takes a while...I have been waiting for two weeks that the Relevant Team checks on a seller that has posted a fake Proz certification and copied my gig and still nothing... I have even sent evidence it is a fake certification...

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