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Messages not sending when customer is unavailable


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I just started as a new freelancer on the Fiverr platform and immediately came across an issue with the messaging system. Since I am new, I decided to quickly test a conversation with another known freelancer on Fiverr. Each response I gave disappeared and never made it to the receiver. About a day later, we discovered it was due to the other freelancer's status being unavailable. Once they had made their status available, I was able to have a conversation.

The one problem I'm having with this is that my response rate is now 34 hours! There was nothing I could have done on my end to resolve this issue and now my newly-made profile is taking the hit. In aside from looking for a fix, is there a way my profile's stats can be reconciled due to this issue?

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