What to do with a client who does not collaborate?

[luisangel254]

Usually in my Gigs I explain that before requesting my services or placing a new order you must first contact me.

However, the client ignored the description of my Gig and offered, generating a new order.

The problem is that the client does not know how to express himself correctly and does not refuse to give complete information that I am requesting to do the job.

We have been talking for hours in vain and we have not reached an agreement. The client tells me to cancel the order but canceling it would have negative consequences on my gig, as I understand it would lower my positions.

So what can I do?

[mariashtelle1]

4 minutes ago, luisangel254 said:

So what can I do?

Ask fiverr support to cancel it for you as your client misunderstood the package he ordered 

[luisangel254]

3 minutes ago, mariashtelle1 said:

Pídale al soporte de Fiverr que lo cancele por usted ya que su cliente no entendió el paquete que ordenó 

Thank you, how do I contact support?