payment issues

[markpang431]

hi we have paid fiverr via an order link our freelancer sent us. we have receipts as proof of payment but our freelancer said he hasn't received any payment. can anyone help us resolve this matter asap?

[dilshan1110]

Hey there, I think you should contact Fiverr customer service they will help you ASAP.

[miiila]

Hi. Troubleshooting failed payments:

https://www.fiverr.com/support_tickets/buying-on-fiverr/my-orders/payment-failed

The link "I still need help" on that page will let you open a support ticket.

[shahriyarmamun]

contact Fiverr Customer support along all the documents.