"buyer is waiting for an update from you for 8 hours"

[denizkarakuss]

Hey everyone. I got my 7th order today and as far as I am aware, this is the first time I am coming across this. In the Seller Dashboard, under the active order, it says:

"*buyer's name* is waiting for an update from you for 8 hours" 

is this a new feature? and like... do i need to do anything

 

[mariashtelle1]

2 minutes ago, denizkarakuss said:

is this a new feature? and like... do i need to do anything

Not really new, you even should have new statistics on your dashboard for order replies 

Yes, you should reply to your client 😉

[denizkarakuss]

1 minute ago, mariashtelle1 said:

Not really new, you even should have new statistics on your dashboard for order replies 

Yes, you should reply to your client 😉

OK thank you so much! Since this order was a custom offer we already talked about everything & I don't really have any update to give as I haven't even started doing anything 😅

[mariashtelle1]

7 minutes ago, denizkarakuss said:

I don't really have any update to give as I haven't even started doing anything 

You don’t have to say much, it can be a standard “great, received your payment and ready to start” 😉 

[miiila]

Hi Deniz, and congratulations on your 7 orders!

Maria already kindly summed up the essential, here's another, and longer, take, as I'm killing some time, waiting for a train 😉

I see it basically as a nudge to reassure buyers that their order and payment, and order page requirements and files if any, actually got through to you (even if everything was said during the inbox conversation, something could go wrong during the order process, bugs and such, you know).

They'll know everything with the order process itself went smoothly, and they won't get an "Oh, sorry, seems like your order never got through, i thought you changed your mind, or had payment issues" five days later, when they run out of time with their own deadline, to their "Hi, I ordered five days ago. When do you think youll deliver?" message.

If it's a first-time buyer (both for you or on Fiverr), I'd send that update in any case. If it's a somewhat regular buyer, I'll use my own discernment to decide if they'd probably like an "update" at that point, or if they'd more probably even might be annoyed by another message to click and read. Some people also get confused, when their are 2 conversation threads (inbox + order page).

In the beginning, it's probably best to "play it safe", and then, with more experience with the technical side of the platform, and with your customers, you can find your own best practice.

For example, I have one customer who I know appreciates a "Your order got through, thank you." message), but just let him know in our inbox conversation, as that's more convenient for both of us, while for some people, I know they want everything as brief and quick as possible, and know they can rely on me piping up *if* there's some issue, so I won't bother them with any unnecessary messages.

Some people prefer sticking to the inbox, others cling to the order page.

All that is actually quite interesting, and you can school your skills of observation, perfect your customer experience journey, do a TED talk on customer psychology later 😉 and generally have a good time with it all. Do take all those Fiverr prompts seriously, but don't take them seriously. 🙃😉 It's a helpful corporate framework, but you're free to add a touch of personality here and there.

[mariashtelle1]

7 minutes ago, miiila said:

Maria already kindly summed up the essential

Ha ha yes, nowadays I’m more in the  “straight to the point” mood 🙈 

[denizkarakuss]

1 hour ago, miiila said:

Hi Deniz, and congratulations on your 7 orders!

Maria already kindly summed up the essential, here's another, and longer, take, as I'm killing some time, waiting for a train 😉

I see it basically as a nudge to reassure buyers that their order and payment, and order page requirements and files if any, actually got through to you (even if everything was said during the inbox conversation, something could go wrong during the order process, bugs and such, you know).

They'll know everything with the order process itself went smoothly, and they won't get an "Oh, sorry, seems like your order never got through, i thought you changed your mind, or had payment issues" five days later, when they run out of time with their own deadline, to their "Hi, I ordered five days ago. When do you think youll deliver?" message.

If it's a first-time buyer (both for you or on Fiverr), I'd send that update in any case. If it's a somewhat regular buyer, I'll use my own discernment to decide if they'd probably like an "update" at that point, or if they'd more probably even might be annoyed by another message to click and read. Some people also get confused, when their are 2 conversation threads (inbox + order page).

In the beginning, it's probably best to "play it safe", and then, with more experience with the technical side of the platform, and with your customers, you can find your own best practice.

For example, I have one customer who I know appreciates a "Your order got through, thank you." message), but just let him know in our inbox conversation, as that's more convenient for both of us, while for some people, I know they want everything as brief and quick as possible, and know they can rely on me piping up *if* there's some issue, so I won't bother them with any unnecessary messages.

Some people prefer sticking to the inbox, others cling to the order page.

All that is actually quite interesting, and you can school your skills of observation, perfect your customer experience journey, do a TED talk on customer psychology later 😉 and generally have a good time with it all. Do take all those Fiverr prompts seriously, but don't take them seriously. 🙃😉 It's a helpful corporate framework, but you're free to add a touch of personality here and there.

Wow thank you so much, very informing & helpful especially for new sellers like me.

[denizkarakuss]

Everyone, I'm sorry to be bringing this topic up again but there is something else bugging me now. I got another order, and this time there is no "buyer is waiting for an update from you for X hours" thingy! Why is this thing is so inconsistent?

Now, normally I'd just ignore this & move on with my life but as Maria has said, there is an "order response rate" on the Dashboard.

From my understanding, the order response rate going down doesn't really affect the seller. I mean, will it even go down if there is no "warning" to tell me I should update the buyer?

Sorry, I'm just a teeny bit confused about this.