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HI all there ,

I'm new seller .

 I delivered the product and after 3 days order was marked auto complete . He raised the issue after 16 days of delivery and asked for modifications. I worked on issues and re submitted the extra work he asked for .After that he is neither marking issue resolved , nor replying .My Withdraw button has been disabled by fiverr because issue is still marked unresolved..

I am in touch with CS team , but they are saying I have to wait till customer reply. It's been a week , he has not replied.

any policy under which it's stated that if issues is not marked resolved in X days then withdraw button should get active.

Or anyone having such experience where customer is not marking issue resolved , even though there is nothing pending .

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