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Account verification issue


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I am shahzad from Pakistan. I did not open my fiverr account for months, not fiverr has temporarily disabled my account.

I start again, they ask for verification. I do that and after that I receive a text on my mobile from fiver, then I open a link from my mobile which fiverr sends me.

But on verification process when I submit my selfie to it , it says that it is not matched with my existing Fiverr ID picture. 

Year ago when I created my account, I supplied an image of a purple flower, now I don't have that image.

How can I proceed now, as I don't have my old ID picture.


Thank you

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