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account balance ent from 1089$ earning to 800$ without making any redraw. i need help


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Hello am new here so not sure if here is right place to post but will be glad if anyone can explain why this happening or if anyone experiencing the same issue. thanks alot 


all the purchases i made using my account balance is 37.66 $ but when i check my profile it says I have spent 60$ . also a few days ago my total earning was 1089 and just today I check and it's only 800$ .. i haven't made any redraw or anything ..any help ? oh yes i contact fiverr support by email but no response ..


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